Returns & exchanges

We accept exchanges but do not offer refunds. Just contact us within 7 days of delivery and ship items back to us within 30 days of delivery.

turnaround time

In-stock orders usually ship within 2 business days, unless otherwise stated. Dyed-to-order yarns usually ship within 1-3 weeks. Yarn Club shipments go out the first week of the month, unless otherwise stated.

packaging

We strive to use as little packaging as possible, while still ensuring your order arrives safely. All of our packing materials can be recycled. Each skein is wrapped in recycled tissue paper and tied with yarn. Orders of 3 skeins or less ship in a super-thick tear and water-resistant poly mailer. Domestic orders of 4 or more skeins ship in a tear and water-resistant Priority Mail mailer or Flat Rate box. Larger international orders ship in sturdy boxes.

Yarn Support

We are happy to offer yarn support to pattern designers, as our schedule allows. If you have a pattern in mind that you think would be perfect for our yarn, please contact us.

custom orders/Dyed to order

Depending on what you're looking for, and how full our dye schedule is, we may be able to dye custom colorways of at least 3 skeins, of the same yarn and colorway. Please contact us with your idea!

wholesale

Our yarns are currently available wholesale to yarn stores and indie artisans, as time allows. Please contact us with your business information and what you're looking for. Thank you!